Know the installation
Establish an equipment and software inventory, access arrangements and available technical records.
Protect the knowledge inside the system
BMS maintenance, upgrades & support
Keep controllers, software, field devices and operating information supportable as the building evolves.
Keep the system understandable.
Controls maintenance is about more than clearing an alarm. Sensor accuracy, failed actuators, overridden settings, missing backups and undocumented changes can all affect operation. The service scope starts with the installed equipment and the level of access and information available.
Prioritise the faults
Connect reported symptoms to plant operation, controllers, field devices and communications.
Manage changes
Keep a record of software work, setting changes, backups and outstanding recommendations.
The technical scopeWrite the behaviour
Write the behaviour
into the brief.
An upgrade proposal should identify the reason for the change: supportability, new functions, failed hardware or wider building works. Compatibility, licences, backups and a recovery plan belong in the change process. Planned visits and reactive support are defined in the service agreement, including included systems, hours, exclusions and escalation. Do not assume that a software upgrade can be applied to every retained controller without checking.
Plan the outputs
- Installed-system and access review
- Agreed planned-maintenance tasks
- Fault investigation and remedial proposals
- Software and configuration backup scope
- Obsolescence and upgrade discussion
- Visit records and action tracking
Before the surveyRead the planning guide
Preparing a BMS upgrade?
Use our guide to bring the existing controls, operating objectives and changeover requirements into the project brief.
Before we talk
Useful answers.
Have a specific site or building in mind? Start with a conversation.
Talk to the teamCan you take over an undocumented installation?
We can discuss an initial assessment. Access rights, installed products, software condition and the recoverability of existing configuration influence what can be supported.
Is round-the-clock support included?
Support hours and response arrangements are established in the service proposal. They should match the building’s operating priorities.
SYREX Technologies
Discuss your requirementDiscuss BMS support.
Tell us the location, the task and the timescale. We’ll connect you with the relevant team.
